Privacy Policy

This Privacy Policy describes how Calgary Medispa and Family Medical Clinic (“we”, “our”, “us”) collects, uses, and protects your personal and health information in accordance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Health Information Act (HIA).

1. Information We Collect

We collect personal and health information that you voluntarily provide when you book appointments via JaneApp, complete intake or consent forms, or contact us through our website, phone, or email.

This may include your full name, email address, phone number, date of birth, health history and treatment information, and payment and billing information.

We may also automatically collect your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We use your information to schedule and manage appointments through JaneApp, provide treatments and services, communicate with you regarding appointments or services, maintain accurate health records as required by law, improve our website and services, and comply with legal and regulatory obligations.

3. Health Information & Consent

By using our services, you consent to the collection, use, and disclosure of your personal health information as required for treatment and clinic operations. We only collect the minimum amount of information necessary and ensure it is handled securely and confidentially.

4. Sharing Your Information

We do not sell your information. We may share your information with JaneApp (our secure booking and record management platform), authorized healthcare professionals involved in your care, service providers assisting with operations (under strict confidentiality), and legal or regulatory authorities when required by law.

5. Data Security

We use administrative, technical, and physical safeguards to protect your personal and health information. However, no system is completely secure.

6. Your Rights

Under PIPEDA and HIA, you have the right to access your personal and health information, request corrections, and withdraw consent (subject to legal limitations).

7. Cookies

We may use cookies to improve user experience and analyze website performance.

8. Data Retention

We retain personal and health information only as long as necessary to fulfill legal, regulatory, and operational requirements.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

10. Contact Us

For questions or requests regarding your privacy, please contact us at:

Calgary MediSpa & Family Medical Clinic
2022 34 Avenue SW, Calgary, AB T2T 2C3
(403) 879-1257
infocalgarymedispa@gmail.com